Information you provide directly
We collect information you provide when you create an account, use our services, or contact us:
- Account information: Name, email address, job title, company name, phone number
- Profile data: Professional background, skills, experience (for career page features)
- Communications: Messages, support tickets, and feedback you send us
- Payment information: Billing details processed securely through our payment processors
Information collected automatically
When you use our platform, we automatically collect:
- Log data: IP address, browser type, pages visited, timestamps
- Device information: Hardware model, operating system, unique device identifiers
- Usage data: Features used, search queries, agent interactions
- Cookies and similar tracking technologies (see Section 7)
Candidate data processed on behalf of clients
When our enterprise clients use RazorSwift to process candidate resumes and profiles, we act as a data processor on their behalf. This data is subject to our Data Processing Agreement (DPA) and the client's privacy policy.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our AI agent platform and services
- Process transactions and send related information (receipts, invoices)
- Send administrative information, product updates, and security alerts
- Respond to customer service requests and support needs
- Train and improve our AI models (using anonymized, aggregated data only. never individual PII)
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use candidate data processed on behalf of clients to train our models without explicit consent.
3. Information Sharing
We share your information only in the following circumstances:
- Service providers: Trusted vendors who help us operate our business (cloud hosting, payment processing, analytics) under strict data processing agreements
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections
- Legal requirements: When required by law, court order, or government authority
- With your consent: When you explicitly authorize us to share information
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:
- Account data: Retained while your account is active, plus 90 days after closure
- Candidate data (client-managed): Deleted upon client request or contract termination
- Log data: Retained for 12 months for security and debugging purposes
- Backup data: Purged within 30 days of the primary deletion
5. Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption at rest for all stored data
- TLS 1.3 encryption in transit for all data transfers
- Role-based access control (RBAC) with principle of least privilege
- Multi-factor authentication (MFA) required for all internal access
- Regular third-party security audits and penetration testing
While we take robust precautions, no system is 100% secure. If you discover a security vulnerability, please report it to security@razorswift.ai.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain types of processing, including direct marketing
- Restriction: Request that we restrict processing of your data in certain circumstances
To exercise any of these rights, contact us at . We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to operate our platform and understand how it's used. Types of cookies we use:
- Essential cookies: Required for the platform to function. Cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site (e.g., page views, session duration). You can opt out.
- Preference cookies: Remember your settings and preferences across sessions.
You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect platform functionality.
8. International Data Transfers
RazorSwift operates globally. If you access our services from outside India or the United States, your information may be transferred to and processed in countries with different data protection laws. We use Standard Contractual Clauses (SCCs) approved by relevant data protection authorities to ensure adequate protection for cross-border transfers.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (for registered users) and update the "Last updated" date at the top of this page. Continued use of our services after the effective date constitutes acceptance of the updated policy.
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data:
- Email: contact@razorswift.net
- Mail: Razor swift Innovations Pvt Ltd, Privacy Office, 123 Tech Park, Bangalore 560001, India
